ella mules
- Regular price
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$484.00 - Regular price
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$605.00 - Sale price
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$484.00
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PRODUCT DETAILS
Material: 100% TR
Made In: Italy
Color: Black
Collection: Spring - Summer 2024
SKU: V4EE21
Heel height: 5 cm
RETURN INFORMATION
SHIPPING & DUTIES
PLEASE NOTE: In the event that you receive a request for payment of duties from a shipping company, please contact us at customercare@modecraze.com
We will promptly address any such issues, as occasionally these charges are not communicated to us by the shipping companies.
Currently, we ship only to customers in the US.
Overnight and expedited shipping options are not available.
For more details please view our Shipping Policy
Duties:
US Customers - DDP (Duty Delivery Paid)
All orders shipped to our customers in the U.S. are DDP (duty delivery paid). Prices shown at the checkout include all the relevant duty and import taxes.
Rest of World ( Non-US Customers) - DDU (Duty Delivery Unpaid)
Orders to customers outside of the US are shipped on a DDU (duty delivery unpaid) basis. For DDU orders, you as the recipient of the order are responsible for any duties and taxes, and must pay them directly to a carrier to release your order from Customs. We are unable to advise you on the exact cost for the taxes and duties and recommend contacting your local Customs office or tax authority before placing a DDU order.
AUTHENTICITY
All items sold on our website are 100% guaranteed authentic. We work with the best designer boutiques from Italy, who have a long-standing reputation of selling authentic designer products.
We stand by the authenticity of every product sold on our website.
FAQs
Is the cost of duties and import taxes included in the price?
All orders shipped to customers within the United States are delivered on a Duty Delivered Paid (DDP) basis. This means that the total cost displayed at checkout includes all applicable duties and import taxes.
Sales tax will also be computed and added at the checkout if it applies to your order.
In the event that you receive a request for payment of duties from a shipping company, please contact us at customercare@modecraze.com
We will promptly address any such issues, as occasionally these charges are not communicated to us by the shipping companies.
Are import duties refundable?
Please note that import duties paid on your behalf to US Customs are non-refundable and will be deducted from any refund issued. This policy applies to all orders shipped from Europe.
How can I return my order?
We accept returns request within 7 days of the delivery date.
You have 7 days from the date of delivery to initiate a return request for qualifying items. Ensure you send your return within 5 days of receiving the return label. Returns dispatched beyond this timeframe will not be accepted.
You can view our detailed Returns Policy on our Returns Policy page.
Please contact us at customercare@modecraze.com to start your return.
Can I cancel my order?
You may request a cancellation of your order within 24 hours from the time of order confirmation. If you wish to cancel your order after this 24-hour period, we may not be able to accommodate your request.
To request a cancellation, please contact our customer care.
You can reach us at customercare@modecraze.com. Please include your order number and details in your cancellation request.
Important Notice: Release of Signature Responsibility
When you select the option to release the "signature required" requirement, you voluntarily assume responsibility for any potential risks associated with this choice. In doing so, you explicitly indemnify Modecraze from any liability for loss, damage, theft, or any other unfortunate incident that may occur as a result of the package(s) being left at your shipping address without obtaining a signature.
This means that if you opt for this delivery method and the package is misplaced, stolen, damaged, or compromised in any way after it has been successfully delivered, Modecraze will not be held responsible for any financial or material loss incurred.