SHIPPING POLICY

SHIPPING POLICY OF MODECRAZE, INC.

Shipping:

Currently, we ship only to customers in the USA. However, we will begin accepting international orders in the near future.
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We offer free shipping on all orders over $500 to our customers in the U.S.

Shipping options:

We ship via UPS, FedEx and DHL Express. Our main shipping partners are DHL and UPS.

We do not offer next day delivery.

You will receive one or more email(s) containing your tracking number(s) once your order(s) are shipped. If you have not received your tracking information and it has been over 7 business day, please contact us at customercare@modecraze.com

Shipping times vary by the shipping carrier. We are not responsible for any shipping delays for reasons out of our control (incorrect shipping address provided, unfavorable weather conditions, errors made by the shipping carrier, natural disasters or any other extraordinary circumstances).

At Modecraze, our goal is to ensure that each order reaches its destination securely. To accomplish this, we ship all packages with signature confirmation. This method requires the recipient to personally sign for the delivery, confirming receipt directly at the specified address. This step is crucial for verifying that the package has indeed been delivered to the intended recipient.

Once a package is successfully delivered and confirmed with a signature, Modecraze no longer holds responsibility for any loss or theft. This clear delineation of responsibility helps protect both our customers and our service standards.

If you do not receive your package despite a delivery confirmation, please contact the shipping courier directly. Provide them with your tracking information to expedite the investigation process. Additionally, if your package was damaged in transit, please inform us immediately so we can investigate and address the issue promptly.

We understand that delivery issues can be inconvenient and strive to support you in resolving these concerns swiftly, within the constraints of our shipping policy.

Duties and Taxes:

US Customers - DDP (Duty Delivery Paid)

All orders shipped to our customers in the U.S. are DDP (duty delivery paid). Prices shown at the checkout include all the relevant duty and import taxes.

In the event that you receive a request for payment of duties from a shipping company, please contact us at customercare@modecraze.com
We will promptly address any such issues, as occasionally these charges are not communicated to us by the shipping companies.

Non-US Customers - DDU (Duty Delivery Unpaid)

Orders to customers outside of the US are shipped on a DDU (duty delivery unpaid) basis. For DDU orders, you as the recipient of the order are responsible for any duties and taxes, and must pay them directly to a carrier to release your order from Customs. We are unable to advise you on the exact cost for the taxes and duties and recommend contacting your local Customs office or tax authority before placing a DDU order.

Cancellation Policy:

At Modecraze, we understand that sometimes you may need to cancel an order. Please review our cancellation policy below:

• Cancellation Fee: 

All order cancellations will incur a flat fee of $25. This fee helps cover processing and administrative costs associated with order cancellations.

• Cancellation Window: You may request a cancellation of your order within 24 hours from the time of order confirmation. If you wish to cancel your order after this 24-hour period, we may not be able to accommodate your request.
• Cancellation Request: To request a cancellation, please contact our customer support team. You can reach us at customercare@modecraze.com. Please include your order number and details in your cancellation request.
• Shipped Orders: Once an order has been shipped, we will not be able to cancel it. In such cases, we recommend referring to our Returns Policy for further assistance.

Please note that our cancellation policy is designed to balance the needs of our customers with the costs associated with order processing. If you have any questions or need further clarification, feel free to reach out to our customer support team, and they will be happy to assist you.

Important Notice: Release of Signature Responsibility

At Modecraze, we take utmost care in ensuring the safe and secure delivery of your orders. We understand that convenience is key, and as such, we offer options regarding the delivery of your packages, including the choice to release the "signature required" requirement. However, it's crucial to emphasize that when you choose to authorize shipping carriers to leave your package(s) at the shipping address without obtaining a signature and release, it has certain implications that we want you to be fully aware of.

1. Indemnification from Liability:

When you select the option to release the "signature required" requirement, you voluntarily assume responsibility for any potential risks associated with this choice. In doing so, you explicitly indemnify Modecraze from any liability for loss, damage, theft, or any other unfortunate incident that may occur as a result of the package(s) being left at your shipping address without obtaining a signature.

This means that if you opt for this delivery method and the package is misplaced, stolen, damaged, or compromised in any way after it has been successfully delivered, Modecraze will not be held responsible for any financial or material loss incurred.

2. Understanding the Decision:

We want to emphasize that the decision to release the "signature required" requirement is entirely at your discretion. We offer this option to provide flexibility and convenience in receiving your orders. However, it's essential to carefully consider the security of your delivery location and the nature of the items being shipped before choosing this option.

3. Taking Precautions:

To minimize any potential risks, we recommend taking the following precautions when releasing the "signature required" requirement:

• Ensure a secure delivery location: Choose a secure and inconspicuous location for package delivery, such as a locked mailbox, a secure package drop-off area, or with a trusted neighbor.
• Provide delivery instructions: Specify clear delivery instructions to the carrier, such as where to leave the package safely.
• Track your package: Utilize tracking services to monitor the status of your delivery and ensure timely retrieval.

4. Our Commitment:

Modecraze remains committed to providing exceptional customer service and delivering your orders promptly and securely. We are here to assist you in making informed choices regarding your delivery preferences and are happy to answer any questions you may have about our shipping and delivery policies.

Please remember that the decision to release the "signature required" requirement is a personal one, and by selecting this option, you acknowledge and accept the associated risks, releasing Modecraze from any liability in the event of loss or damage to your package(s).

Important Notice: Returns Due to Non-Acceptance or Failure to Retrieve

We strive to ensure that your order reaches you promptly and securely. However, there are occasions when a package may be returned to us due to refusal of acceptance by the customer or failure to retrieve the package in a timely manner. In such cases, the following policy applies:

1. Responsibility for Return:

If a package is returned to us because the customer refused it or did not retrieve it from the designated location within the provided time frame, the responsibility for the return lies with the customer.

2. Charges Incurred:

All shipping costs, payment processing fees, and any other additional fees incurred due to the return of the package will be the responsibility of the customer.

3. Refund Deductions:

In the event of a return under these circumstances, we will issue a refund for the purchase price of the product(s). However, we will deduct the aforementioned charges (shipping, payment processing fees, and any additional fees) from the refund amount.

4. Timeframe for Refund:

The refund process will begin once we have received and processed the returned package. Please note that the processing time for the refund may vary.

We encourage our customers to carefully review their shipping details and ensure availability to receive the package to avoid any inconvenience and additional costs. If you have any questions or need assistance, please contact our customer service team.

Policy on Changes to Shipping Address During Transit

We take great care in ensuring your order is delivered accurately and on time. However, if a customer decides to change the shipping address after the order has been shipped and the package is already in transit, the following conditions will apply:

1. Customer responsibility:

Any change to the shipping address after the package has been shipped is at the customer’s sole discretion and responsibility. By making such a change, the customer accepts full responsibility for the package, including any risks associated with the address change.

2. Exemption of Liability:

Modecraze will not be held liable for any issues that arise as a result of the address change. These may include, but are not limited to, loss, theft, damage, delays, or incorrect delivery of the package.

3. Carrier Limitations:

Changes to the shipping address while a package is in transit are subject to the policies and limitations of the shipping carrier. Any additional fees imposed by the carrier for this change will be the customer’s responsibility.

4. Delivery Delays:

Changing the shipping address may lead to delays in delivery. Modecraze cannot guarantee timely delivery once an address change has been requested.

5. Acknowledgment of Risks:

By proceeding with an address change, the customer acknowledges and accepts all associated risks. We strongly recommend verifying the shipping address during checkout to avoid such situations.

Formal Clearance for Imported Shipments Over $2,500

All imports to the United States valued over $2,500 are subject to formal clearance as mandated by the Customs and Border Protection (CBP) agency. This is a standard procedure to ensure compliance with U.S. import regulations.

For the clearance process, additional information may be required from the customer. By placing your order, you agree to promptly provide any necessary information requested by the shipping company or customs authorities. This is essential to facilitate the smooth clearance of your items.

Failure to provide the required information in a timely manner may result in the shipment not being cleared and subsequently returned to our partner boutiques. In such instances, customers will be responsible for all shipping costs and fees incurred due to the return of the package.

For more information on the formal clearance process, please visit the CBP’s website at CBP Internet Purchases.