shipping policy

Shipping Policy of Modecraze, Inc.

Shipping Options | Signature Confirmation | Duties & Taxes | Shipping Delays | Order Cancellation | Customs Clearance
1
Shipping Options
We offer free shipping on all orders over $500 and work with trusted carriers to ensure your items arrive safely.

We ship via DHL Express, UPS and FedEx. Shipping times vary by carrier and destination.

You will receive one or more email(s) containing your tracking number(s) once your order(s) are shipped. If you have not received your tracking information and it has been over 7 business days, please contact us at customercare@modecraze.com
2
Signature Confirmation
All packages are shipped with signature confirmation to ensure secure delivery. This requires the recipient to personally sign for the delivery at the specified address.

Once a package is successfully delivered and confirmed with a signature, Modecraze no longer holds responsibility for any loss or theft.

If you do not receive your package despite a delivery confirmation, please contact the shipping courier directly with your tracking information. If your package was damaged in transit, inform us immediately so we can investigate.
3
Duties & Taxes
US
US Customers - Duties Included
All orders shipped to customers in the U.S. are DDP (duty delivery paid). Prices shown at checkout include all relevant duty and import taxes.

If you receive a request for payment of duties from a shipping company, please contact us at customercare@modecraze.com. We will promptly address any such issues.
INT
Non-US Customers - Duties Not Included
Orders to customers outside of the US are shipped on a DDU (duty delivery unpaid) basis. You are responsible for any duties and taxes, which must be paid directly to the carrier to release your order from Customs.

We cannot advise on exact costs and recommend contacting your local Customs office before placing a DDU order.
4
Shipping Delays
We are not responsible for shipping delays due to reasons outside our control, including:

• Incorrect shipping address provided
• Unfavorable weather conditions
• Errors made by the shipping carrier
• Natural disasters or extraordinary circumstances
5
Order Cancellation
Cancellation Fee: All order cancellations incur a flat fee of $25 to cover processing and administrative costs.

Cancellation Window: You may request cancellation within 24 hours from the time of order confirmation. After this period, we may not be able to accommodate your request.

Cancellation Request: Contact our customer support team at customercare@modecraze.com with your order number.

Shipped Orders: Once an order has been shipped, we cannot cancel it. Please refer to our Returns Policy for assistance.
6
Formal Customs Clearance
All imports to the United States valued over $2,500 are subject to formal clearance as mandated by Customs and Border Protection (CBP).

Additional information may be required from you for clearance. By placing your order, you agree to promptly provide any necessary information requested by the shipping company or customs authorities.

Failure to provide required information in a timely manner may result in the shipment being returned to our partner boutiques. You will be responsible for all shipping costs and fees incurred due to the return.

For more information, visit CBP Internet Purchases.

Release of Signature Requirement

We offer the option to release the "signature required" requirement for delivery convenience. However, please be aware of the following:
Important: When you authorize carriers to leave your package without obtaining a signature, you assume all responsibility for any risks associated with this choice. You explicitly indemnify Modecraze from any liability for loss, damage, theft, or any other incident that may occur after delivery.
We recommend taking these precautions:
  • Choose a secure and inconspicuous delivery location (locked mailbox, secure drop-off area, or with a trusted neighbor)
  • Provide clear delivery instructions to the carrier
  • Utilize tracking services to monitor delivery status and ensure timely retrieval
By selecting this option, you acknowledge and accept the associated risks, releasing Modecraze from any liability in the event of loss or damage to your package(s).

Non-Acceptance or Failure to Retrieve

If a package is returned to us because you refused it or did not retrieve it from the designated location within the provided timeframe:

Charges Incurred: All shipping costs, payment processing fees, and any additional fees incurred due to the return will be your responsibility.

Refund Deductions: We will issue a refund for the purchase price, but will deduct all aforementioned charges from the refund amount.

Timeframe: The refund process will begin once we receive and process the returned package.

Please ensure availability to receive packages and review shipping details carefully to avoid inconvenience and additional costs.

Changes to Shipping Address During Transit

If you request to change the shipping address after your order has been shipped and the package is in transit:
  • Customer Responsibility: Any address change after shipment is at your sole discretion and responsibility. You accept full responsibility for the package and all associated risks.
  • Exemption of Liability: Modecraze will not be held liable for any issues arising from the address change, including loss, theft, damage, delays, or incorrect delivery.
  • Carrier Limitations: Address changes are subject to carrier policies and limitations. Any additional fees imposed by the carrier are your responsibility.
  • Delivery Delays: Changing the address may lead to delivery delays. We cannot guarantee timely delivery once an address change has been requested.
We strongly recommend verifying your shipping address during checkout to avoid these situations.