Returns Policy

RETURNS POLICY OF MODECRAZE, INc.

We accept returns requests within 7 days of the delivery date.

At Modecraze, we want to ensure your shopping experience is as satisfying as possible. If, for any reason, you're not entirely pleased with your order, you have the option to request to return it within 7 days of the delivery date.

Standard Return Policy

How It Works:

• Eligible Products: You will find information about whether a product falls under our Standard Return Policy stated on its respective product page. If a product's page does not mention the "Standard Return Policy," it indicates that the product does not qualify for our Standard Return Policy.

• Return Window: You have 7 days from the date of delivery to initiate a return request for qualifying items. Ensure you send your return within 5 days of receiving the return label. Returns dispatched beyond this timeframe will not be accepted.

• Return Products: All returned items must be returned in new and original product condition, with all tags, designer labels, designer documentation (authenticity cards, care cards, etc.), designer packaging (boxes, dust bags, etc.), and protective plastic (if applicable) still attached. We do not accept returns for used, worn or damaged products.

• Refund: Upon the successful return and inspection of the product, we will process a refund to your original payment method, deducting a restocking fee as applicable. Please be aware that after the refund has been processed, it may take 4 - 7 days for it to be posted to your original payment method, depending on your financial institution's processing times.

• Duties: Please note that any import duties paid by Modecraze on your behalf are non-refundable and will be deducted from your refund. U.S. Customs does not reimburse duties when items are returned to the country of origin. This applies to all international orders.

Please contact us at customercare@modecraze.com to start your return.

Restocking fees

Please note that most of our products originate from partner boutiques in Italy. When you initiate a return, the items are sent back to Italy. Italian customs treats every product, regardless of its origin, as a new import, subjecting it to a duty tax (VAT). To cover these expenses, we apply a flat fee to all returns.

• 30 USD Restocking Fee will be deducted from your refund for all returned orders under 1000 USD.
• 50 USD Restocking Fee will be deducted from your refund for all returned orders above 1000 USD.

Restocking fee covers shipping and insurance for returned merchandise.

Store Credit Return Policy

Please note that certain products can only be returned for store credit. If, for any reason, you're not completely content with your purchase, you have the flexibility to return the item within 7 days of the delivery date and receive store credit in return.

How It Works:

• Eligible Products: Products covered by our Store Credit Return Policy will have this information clearly indicated on the respective product's page. Please check the product's page to determine if it qualifies for store credit returns.

• Return Window: You have 7 days from the date of delivery to initiate a return request for qualifying items.

• Return Products: All returned items must be returned in new and original product condition, with all tags, designer labels, designer documentation (authenticity cards, care cards, etc.), designer packaging (boxes, dust bags, etc.), and protective plastic (if applicable) still attached. We do not accept returns for used, worn or damaged products.

• Store Credit: Upon successful return and inspection of the product, we will issue store credit to your account, deducting a restocking fee as applicable. This credit can be used for future purchases on our website.

Please contact us at customercare@modecraze.com to start your return.

Final sale items

We do not accept returns for final sale items.

Not as described products

If you believe that the item you received is not as described, damaged, or defective, we encourage you to contact us immediately. In order for us to assess the situation and provide the best possible solution, we kindly request that you provide us with evidence of the condition of the product you received. This may include photographs or videos that clearly show the issue that you have identified.

We kindly request that you contact us no later than within 3 days from a delivery date if you believe that the item you received is not as described, damaged, or defective.

If you fail to contact us within 3 days from a delivery date, we may not be able to assist you in resolving the issue. Therefore, we strongly recommend that you notify us as soon as possible to ensure that we can address your concerns in a timely manner.

Return Conditions & Limitations

To be eligible for a return, items must be in their original, unused condition with all original packaging, tags, and accessories included.

Modecraze is not responsible for issues that arise after the product has been worn, used, or damaged by the customer. This includes, but is not limited to:

• Damage caused by improper handling or storage,
• Product damage caused after delivery,
• Signs of wear or use,
• Alterations or modifications,
• Issues resulting from failure to follow manufacturer care instructions.

Items returned in a worn, used, or altered condition will not be accepted and will be sent back to the customer at their expense. We reserve the right to determine the condition of returned items at our sole discretion.

Claims involving defects or items not as described must be reported within the timeframe specified in our Returns Policy for "Not as described products" and must include clear evidence that the issue existed at the time of delivery. We cannot accept responsibility for any issues reported after this period or for damages that occur after the product has been worn or used.

Exchanges

At the moment we do not offer exchanges. If you need a different size or color of an item(items) you have purchased, please return your original item(s) and place a new order.

All returns must comply with our Returns Policy outlined below

- All returned items must be returned in new and original product condition, with all tags, designer labels, designer documentation (authenticity cards, care cards, etc.), designer packaging (boxes, dust bags, etc.), and protective plastic (if applicable) still attached. We do not accept returns for used, worn, or damaged products

- Handbags, footwear and accessories must be returned with the original boxes and dust bags (if applicable) in new and original product condition

- Returned items must have a MODECRAZE or a partner boutique security tag attached in its original position (if applicable)

- All footwear must be tried on a carpet or any other soft surface to avoid any damage (marks, scratches, etc.)

- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn

Please make sure that all returned items are returned in new and original product conditon. We reserve the right to deny any return that does not meet our Returns Policy outlined above.

Modecraze reserves the right, at its sole discretion, to determine if returned merchandise is in new condition.

If we suspect that a customer is committing fraud or abusing our Returns Policy, we reserve the right to refuse a return.

We do not refund or include shipping charges in a refund.

If you have any questions regarding our Returns Policy, please do not hesitate to contact us here.