returns policy

Returns Policy of Modecraze, Inc.

Initiate Return | Package Item | Ship Within 5 Days | Refund | Restocking Fees | Duties & Taxes | Refund Examples
1
Initiate Your Return
You have 7 days from delivery to request a return for eligible items.
You can start a return directly from your account, or alternatively, contact us at customercare@modecraze.com to begin the process. We'll guide you through the next steps and provide your return label.
2
Package Your Item
All items must be returned in new, unworn condition with:

• All original tags and designer labels attached
• Authenticity cards and care documentation
• Original designer packaging (boxes, dust bags)
• Protective plastic (if applicable)

We cannot accept used, worn, or damaged products.
3
Ship Within 5 Days
Once you receive your return label, you must ship the item within 5 days. Returns dispatched after this timeframe will not be accepted.
4
Refund
After we receive and inspect your return, we'll process your refund to your original payment method, minus the restocking fee and any non-refundable duties. Please allow 4-7 business days for the refund to appear, depending on your financial institution processing times.
5
Restocking Fees
Our products ship directly from Italian boutiques. When you return an item, Italian customs treats it as a new import and applies VAT. To cover these unavoidable costs, we charge a flat restocking fee:

• $30 for orders under $1,000
• $50 for orders over $1,000

This fee covers return shipping and Italian customs duties.
6
Duties & Taxes
IMPORTANT: Any import duties paid by Modecraze on your behalf are NON-REFUNDABLE and will be deducted from your refund.
U.S. Customs does not reimburse duties when items are returned to their country of origin. This applies to all international orders.
7
Refund Examples
EU
Orders from Europe
Original Purchase Price $1,000.00
− Restocking Fee −$50.00
− Import Duties (approx. 15%)* −$150.00
Your Refund $800.00
*Duty percentage varies depending on where the product was manufactured. This is an approximate example for illustration purposes.
US
Orders from Within the US
Original Purchase Price $1,000.00
− Restocking Fee −$50.00
Your Refund $950.00
No import duties apply to orders shipped from within the United States.

Final Sale Items

We do not accept returns for final sale items.

Not as Described Products

If you believe that the item you received is not as described, damaged, or defective, we encourage you to contact us immediately. In order for us to assess the situation and provide the best possible solution, we kindly request that you provide us with evidence of the condition of the product you received. This may include photographs or videos that clearly show the issue that you have identified.

We kindly request that you contact us no later than within 3 days from a delivery date if you believe that the item you received is not as described, damaged, or defective.
If you fail to contact us within 3 days from a delivery date, we may not be able to assist you in resolving the issue. Therefore, we strongly recommend that you notify us as soon as possible to ensure that we can address your concerns in a timely manner.

Wear & Damage Policy

To be eligible for a return, items must be in their original, unused condition with all original packaging, tags, and accessories included.

Modecraze is not responsible for issues that arise after the product has been worn, used, or damaged by the customer. This includes, but is not limited to:
  • Damage caused by improper handling or storage
  • Product damage caused after delivery
  • Signs of wear or use
  • Alterations or modifications
  • Issues resulting from failure to follow manufacturer care instructions
Items returned in a worn, used, or altered condition will not be accepted and will be sent back to the customer at their expense. We reserve the right to determine the condition of returned items at our sole discretion.

Claims involving defects or items not as described must be reported within the timeframe specified in our Returns Policy for "Not as described products" and must include clear evidence that the issue existed at the time of delivery. We cannot accept responsibility for any issues reported after this period or for damages that occur after the product has been worn or used.

Exchanges

At the moment we do not offer exchanges. If you need a different size or color of an item(items) you have purchased, please return your original item(s) and place a new order.

Return Policy Compliance

All returns must comply with our Returns Policy outlined below:
  • All returned items must be returned in new and original product condition, with all tags, designer labels, designer documentation (authenticity cards, care cards, etc.), designer packaging (boxes, dust bags, etc.), and protective plastic (if applicable) still attached. We do not accept returns for used, worn, or damaged products
  • Handbags, footwear and accessories must be returned with the original boxes and dust bags (if applicable) in new and original product condition
  • Returned items must have a MODECRAZE or a partner boutique security tag attached in its original position (if applicable)
  • All footwear must be tried on a carpet or any other soft surface to avoid any damage (marks, scratches, etc.)
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn
Please make sure that all returned items are returned in new and original product condition. We reserve the right to deny any return that does not meet our Returns Policy outlined above.

Modecraze reserves the right, at its sole discretion, to determine if returned merchandise is in new condition.

If we suspect that a customer is committing fraud or abusing our Returns Policy, we reserve the right to refuse a return.

If you have any questions regarding our Returns Policy, please do not hesitate to contact us here.